General terms and conditions of business

General terms and conditions of business

1. Scope

The following terms and conditions apply to all orders placed through our online shop. Our online shop is aimed exclusively at consumers.

A consumer is any natural person who enters into a legal transaction for purposes that are predominantly neither commercial nor independent professional. An entrepreneur is a natural or legal person, or a partnership with legal capacity, who, when entering into a legal transaction, acts in the exercise of their commercial or independent professional activity.

2. Contracting parties, conclusion of contract, correction options

The purchase contract is concluded with Seidenfalter Krawattenfabrik GmbH & Co. KG.

By placing the products in our online shop, we make a binding offer to conclude a contract for these products. You can initially place our products in your shopping cart without obligation and correct your entries at any time before submitting your binding order by using the correction tools provided and explained during the ordering process. The contract is concluded when you accept the offer for the products contained in the shopping cart by clicking the order button. Immediately after submitting the order, you will receive a confirmation email.

3. Contract language, contract text storage

The language(s) available for the conclusion of the contract: German, English, French

We save the contract text and send you the order details and our General Terms and Conditions in text form. You can view the contract text in our customer login.

4. Delivery conditions

4.1 Shipping costs

The Standard shipping Shipping is free within Germany. For all other countries, please refer to our shipping information for the relevant shipping costs. 

For the Express shipping A surcharge of €6.50 applies. Further details regarding express shipping can be found in the offers and in our shipping information.

4.2 Delivery options

We ship the products to the delivery address specified during the ordering process.

4.3 Undeliverable delivery

If your order cannot be delivered after several attempts for reasons beyond our control, it will be returned to us. In this case, we will assume that you wish to withdraw from the contract, which will then automatically become a refund obligation. As a consequence, we will promptly, but no later than 14 days after withdrawal, refund all payments received from you, excluding shipping costs (with the exception of additional costs resulting from your choice of a shipping method other than the standard shipping method offered by us).

5. Payment

5.1 Prices

The prices stated at the time of the order apply. These are total prices and include VAT.

5.2 Payment methods

The following payment methods are generally available in our shop.

credit card
When you place your order, you will also provide us with your credit card details.
After you have been identified as the legitimate cardholder, we will immediately request
of the order your credit card company to initiate the payment transaction
The payment transaction is automatically processed by the credit card company
carried out and your card charged.

PayPal, PayPal Express
To pay the invoice amount via the payment service provider PayPal (Europe) S.à rl et Cie, SCA, 22-24 Boulevard Royal, L-2449 Luxembourg ("PayPal"), you must be registered with PayPal, authenticate yourself with your login details, and confirm the payment order. The payment transaction will be processed by PayPal immediately after you place your order. Further information will be provided during the ordering process.

PayPal may offer additional payment methods in the customer account to registered PayPal customers selected according to its own criteria. However, we have no influence on the availability of these methods; additional individually offered payment methods affect your legal relationship with PayPal. Further information on this can be found in your PayPal account.

Apple Pay
To pay the invoice amount via Apple Pay, you must use the Safari browser, be registered with Apple, have activated the Apple Pay feature, authenticate yourself with your login details, and confirm the payment instruction. The payment transaction will be processed immediately after you place your order. Further instructions will be provided during the ordering process.

Purchase on account via Klarna
In cooperation with Klarna AB (www.klarna.de), Sveavägen 46, Stockholm,
Sweden, we offer you purchase on account as a payment option.
Please note that Klarna invoice is only available for consumers and
that payment must be made to Klarna.
When you buy on account with Klarna, you always receive the goods first and you
always have a payment period of 14 days.
The complete terms and conditions for purchase on account can be found
here: https://cdn.klarna.com/1.0/shared/content/legal/terms/EID/de_de/invoice?fee=0 .

6. Warranty and guarantees

6.1 Liability for defects

The statutory liability for defects applies.

6.2 Guarantees and customer service

Information on any additional warranties that may apply and their exact terms and conditions can be found with the product and on special information pages in the online shop.

Customer service: You can reach our customer service for questions, complaints and objections Monday - Thursday from 8:00 a.m. to 4:00 p.m. and Friday from 8:00 a.m. to 1:00 p.m. by phone at +49215184140 or by email at verwaltung@seidenfalter.de.

6.3 Retention of title

The goods remain our property until full payment has been made.

7. Transport damage

If goods are delivered with obvious transport damage, you should complain
Please report such errors to the delivery person immediately and contact us immediately. Failure to file a complaint or contact us will have no consequences for your legal rights and their enforcement, in particular your warranty rights. However, you will help us assert our own claims against the carrier or transport insurance.

8. Statutory right of withdrawal

Information on the statutory right of withdrawal can be found here .
The statutory right of withdrawal is unavoidable for both parties. This applies primarily and for 14 business days from the date of delivery.

8.1 Incorrectly sent returns

We are not liable for the loss, destruction, depreciation of value, or damage to incorrectly sent returns that are not our products, regardless of the legal basis.

9. Discounts and discount codes

9.1 Usability of discount codes

Each discount code can only be used once per purchase and per customer.

Only one discount code can be used per order. Combining different discount codes is not possible. Combining bundles and discount codes is not possible.

9.2 Validity

The validity period of the discount codes is limited. The discount codes expire after the date stated on the code. Extension is not possible.

9.3 Return of items

If you exercise your right of withdrawal or return the goods for other reasons, only the discounted purchase price will be refunded. You are not entitled to a refund of the discount code or to a new discount code.

9.4 Settlement for multiple items

If an order to which a discount code is applied consists of several items (shopping cart discount), we reserve the right to divide the discounted amount between one or several items.

Non-fulfillment of an order or delivery:

In case of non-fulfillment of the order or individual items to which the discount code referred, there is no entitlement to a refund of the value of the discount code or to a new discount code.

10. Liability

The above restrictions and shortening of time limits do not apply to
Claims for damages caused by us, our legal representatives or
vicarious agents. We are always liable without limitation:

• in case of injury to life, body or health,
• in the event of intentional or grossly negligent breach of duty,
• in the case of guarantee promises, if agreed, or
• insofar as the scope of application of the Product Liability Act is open.

In case of breach of essential contractual obligations, the fulfilment of which is essential for the proper
The execution of the contract is only possible in the first place and the compliance with which
Contractual partner may regularly rely on (cardinal obligations) through slight
Negligence on our part, our legal representatives or vicarious agents is
the amount of liability is limited to the damage foreseeable at the time of conclusion of the contract
limited, the occurrence of which must typically be expected. In
Otherwise, claims for damages are excluded.

11. Dispute resolution

We are neither obliged nor willing to participate in dispute resolution proceedings before a consumer arbitration board.